Redesigned Cisco's entitlement management experience to simplify complex licensing workflows, reduce cognitive load, and improve clarity across ownership, activation, and usage states.
The work focused on making a technically complex system feel more legible and actionable — helping users better understand what they own, what needs attention, and what to do next.
Key interaction surfaces
A focused redesign of the moments where entitlement complexity becomes most visible — overview, activation, and status interpretation.
Overview at a glance
A unified view that surfaces ownership, status, and expiration in one place — reducing fragmentation across multiple licensing touchpoints.
Activation with clarity
Reframed a dense activation process into a more structured, guided flow — helping users move forward with less ambiguity.
Making system state legible
Improved visibility into lifecycle and usage states, so users can understand what is active, consumed, or requires attention.